The Window

Anyone might need to deal with a government service center. How do you handle an application? What is the process? How should you communicate with the staff at the service window? What is their daily work like? The author draws on real cases to tell you.

Based on the procedures the author followed and the issues they encountered while handling routine services at a counter, this book introduces the day-to-day work and reform plans for service windows. It aims to help readers quickly resolve practical problems and make life more convenient and efficient.