The Window

Everyone may have to deal with a government service center at some point. How do you handle the procedures? What are the steps? How should you communicate with the staff at the service counters? What is their daily work like? The author answers these questions with real-life cases.

Based on the routine procedures the author handled and the issues they encountered while working at a service counter, this book introduces the day-to-day work of service counters and the direction of reforms. It aims to help you quickly resolve real-world problems after reading, making life more convenient and efficient.