Doctor-Patient Communication Log

I'm not a doctor, I don't do intubation or surgery. I just sat in the corner of the emergency room and translated the doctor's words into human language that the patients could understand. Some people say that I am nosy, but the emergency department director said: Since having me, the department's complaint rate has dropped by 60%. This is not a healing story. This is the story of a person who "speaks human words" and quietly repairs the cracks in an era when trust has collapsed.