This book explains why Huawei takes customer-centricity as its core value. The book focuses on the "one center and two basic points" of Huawei's overall business management philosophy. "One center" is customer-centered, and "two basic points" is to focus on development with one hand and management with the other. These concepts are not only the key elements of Huawei's success in the past 30 years, but also the management philosophy that will guide Huawei in the future. The structure of the book is clear, and each chapter is explained with the classic structure of WHY (why), WHAT (what it is), HOW (how to do it), and HOW (how to measure it). In order to facilitate readers' understanding, mastery, and application, some films used in Huawei's internal training are also used as a summary of each chapter. At the same time, real seminar questions used in Huawei's training and some illustrations of internal training materials are added. This book can provide a reference for understanding the real Huawei and grasping Huawei's business philosophy.
Reader comments
The content of this book is very practical, especially for business managers. The concept of "customer-centricity" mentioned in the book resonates deeply with me. I also believe that only by truly thinking about customers can a company develop in the long term. Moreover, this book has a clear structure and easy-to-understand language, making it easy to understand and master. I will recommend this book to other friends so that they can also benefit from it.
The content of this book is very practical, especially for business managers. The concept of "customer-centricity" mentioned in the book resonates deeply with me. I also believe that only by truly thinking about customers can a company develop in the long term. Moreover, this book has a clear structure and easy-to-understand language, making it easy to understand and master. I will recommend this book to other friends so that they can also benefit from it.