This high-end telephone communication training course uses instructive practical cases to comprehensively decipher workplace telephone communication skills and thoroughly explain telephone communication skills, allowing you to quickly get to know people, negotiate things, and achieve cooperation.
"If You Don't Know How to Make Phone Calls, Do You Dare to Fight in the Workplace" takes the lead in breaking the traditional communication routine and finding a new way to comprehensively upgrade the way of telephone communication from a higher, deeper and newer perspective. The book combines hundreds of real-scenario simulation training and the successful experience of many telephone masters, and by comparing successful cases with failed cases, it systematically analyzes the strategies, methods and techniques of making (receiving) various workplace calls. Not only are the cases real and vivid, but they also have very strong practical guidance significance. "How dare you work in the workplace if you don't know how to make phone calls" is written in concise and humorous language, making it easy and enjoyable to read. It is a comprehensive and lively guide to practical phone calls in the workplace!
Apply what you have learned, and you will never have to deal with phone calls, things that cannot be negotiated, problems that cannot be solved, or deals that cannot be concluded.
Reader comments
The cases in the book are very close to reality, and the suggestions given are also very specific, which helped me learn a lot of telephone communication skills in the workplace. Moreover, the language of this book is very humorous and easy to read. I think it is similar to the book "The Art of Communication" in that they both focus on the application of practical scenarios. In addition, I also learned a lot from the characters in the book, such as being confident and being good at listening. All in all, I think this is a highly recommended book!
The cases in the book are very close to reality, and the suggestions given are also very specific, which helped me learn a lot of telephone communication skills in the workplace. Moreover, the language of this book is very humorous and easy to read. I think it is similar to the book "The Art of Communication" in that they both focus on the application of practical scenarios. In addition, I also learned a lot from the characters in the book, such as being confident and being good at listening. All in all, I think this is a highly recommended book!