Run a Most Profitable Hotel

Name: Run a Most Profitable Hotel
Author: Cai Nan

经营一家最赚钱的酒店

by Cai Nan (蔡楠)

Status: Completed
Source: Fanqie

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Stats

8.5Score

9Chapters

Synopsis

How to improve hotel service levels and satisfy customers, how to improve management capabilities and run a profitable hotel? By reading this book, you can identify the current problems in your hotel and prescribe the right solutions. This book provides a detailed explanation of various service departments, capabilities, attitudes, contents, etc., Hoping to provide useful guidance and help to hotel staff in serving customers and solving problems and doubts they face during the service process.

Reader comments

The service attitude mentioned in this book is very important! Just like Xiao Hu in the book, although the customer is unruly, she still tries her best to meet their requirements. This kind of professionalism is worth learning from. I like the content in the book on how to deal with difficult customers, it's very practical. However, I also hope that the hotel can give its employees more support and work together to solve the problem. Overall, this book is very helpful for people who want to run a good hotel!
3 likes2y ago