Faced with conflicts in daily life and work, most people will have the following reactions: (1) Avoidance: Passively avoid conflicts (2) Accommodation: Suppress one's own needs to meet the needs of others (3) Forcing: Force the other party to meet their own needs (4) Compromise: Each side gives in and adopts a moderate solution. According to American public dialogue expert Dana Caspersen, the above reactions are all "ineffective social principles" and will only intensify the conflict. The truly effective solution is "collaboration", that is, through candid communication, we understand the differences between the two parties and work hard to find a win-win solution. Starting from the "17 Principles of Effective Social Communication" (forward/reverse), this book shows the two possible consequences of creative conversations and destructive conversations, and provides exercises in positive communication to help people transform their expressions in conflicts, promote effective dialogue in difficult communication environments, and fundamentally resolve conflicts.
Reader comments
This book provides many practical methods to resolve conflicts, such as "collaborative" communication methods, which reminded me of "Nonviolent Communication". In the process of looking for love, we will inevitably encounter conflicts, and this book is like a kind friend, giving us a lot of good advice. It tells us that it is important to understand the other person's situation, just like the book says, "When knitting, you must understand how the threads are tangled." I think this applies not only to social interactions but also to romantic relationships, what do you think?
This book provides many practical methods to resolve conflicts, such as "collaborative" communication methods, which reminded me of "Nonviolent Communication". In the process of looking for love, we will inevitably encounter conflicts, and this book is like a kind friend, giving us a lot of good advice. It tells us that it is important to understand the other person's situation, just like the book says, "When knitting, you must understand how the threads are tangled." I think this applies not only to social interactions but also to romantic relationships, what do you think?
Good, good, good