I am an ordinary customer service person, and my responsibility is to help applicants convey their wishes.
When I was in training, I was told that being a 12345 customer service officer is not easy. Customer service is like a big tree, absorbing negative energy and giving back positive energy.
This is a novel based on reality. Any similarity is purely coincidental.
Chapter excerpts:
The phone rang, and I quickly picked up the phone: "Hello, Yantai Municipal Affairs Service Hotline, how can I help you?"
The complainant said nervously: "It actually got through, um, hello, who am I..."
I said in a soft voice: "Hello, what's the matter? Do you need my help? Don't be nervous."
The complainant's voice calmed down and he said, "I'm sorry, I'm an old farmer. It's my first time making this call, so I'm a little nervous."
I said: "It doesn't matter. You can tell me the issues you want to report, and I will help you report them to the relevant departments for processing."
The petitioner said in fluent Laiyang dialect: "It's like this. Last year, I contracted ten acres of wasteland in my hometown to plant cherry trees. Now the leaves of the fruit trees are all scorched yellow. I don't know what kind of disease is caused. Can you help me contact the Agriculture Bureau? I hope that experts can help find out what diseases the fruit trees have and how to treat them."
I said, "I understand. You have a disease on your fruit tree, and you want to contact the experts from the Bureau of Agriculture to determine the disease and how to remedy it, right?"
The petitioner said: "Yes, yes, you are so powerful that people can understand what I say."
I said, "Can you give me the address of your orchard? I need to record it."
...
I follow the process and ask the final question: "Does your personal information need to be kept confidential?"
The petitioner said: "What? Corn?"
I couldn't help but asked another way: "Can you provide your phone number and identity information to the relevant departments so that the staff of the relevant departments can contact you?"
The petitioner said: "Yes, yes, I need to be contacted by an expert."
I said: "The problem you reported has been recorded and accepted. Please keep the phone open and the follow-up staff will contact you by phone."
Note: Except for the protagonist who has a name, no one else in this article has a name. The road names in this article are changed based on real road names. Any similarity is purely accidental.
Intention: The world is not as good as we imagine, but it is not as bad either. Being able to be born and live in China is the pride of my life. I am proud to be Chinese.