Cheng Du is a risk controller on a food delivery platform, specializing in handling abnormal orders, malicious negative reviews and account risks.
One rainy night, he received an impossible dispatch order while on duty: the system sent a piece of white porridge to Chen Xiang, a rider who died three years ago.
The dispatch station is polluted, and negative reviews, timeouts, appeals, dispatching orders, and receipts all become rules of life and death. Everyone thought the rules were killing people, but Cheng Du saw that what the rules really dealt with was "responsibility."
Takeout dispatch station, emergency triage station, live broadcast review room, final review agreement...
When the work processes in the city were continuously polluted, Cheng Du could only use the method of a risk controller to open the black box: who initiated the demand, who promised to fulfill the contract, who profited from the results, and who passed the responsibility to the weakest person. The process can be archived, but cannot be forgotten.
Just because you've signed it doesn't mean you can't ask.
