Zhong Sunzeras stared at the Excel spreadsheet jumping on the computer screen, and the frequency of his fingertips tapping on the keyboard almost caught up with the noise from the air outlet of the central air conditioner in the office. Outside the window was Sanya's dazzling midday sun, which cast mottled light and shadow on his desk through the blinds. The man in front of the desk was caught up in a financial crisis that spanned three provinces, and he didn't even have time to look up at the sea view.
"Director Zelas, there is a problem with the group in Qionghai!" Lin Xiaoya, an intern from the Finance Department, hurried in with a stack of documents and high heels, with an anxious look on her face that was about to cry. "The tour guide Xiao Zhang said that the customer temporarily requested to book three more sea-view rooms, but the hotel said that the price would increase by 30% during the peak season, and the previous negotiated price did not count. Now the customer is unwilling to add money, and the hotel will not allow check-in. The two parties have been in a stalemate for almost an hour!"
Zhongsun Zeras frowned and reached out to take the document handed over by Lin Xiaoya. He was wearing a flat-ironed light gray shirt, with the cuffs rolled up to his forearms, revealing a simple mechanical watch on his wrist. The hands on the dial were already pointing to 11:23. As the financial director of the "Huanyu Changyou" travel agency, he is also responsible for the financial planning of the tour guide team. Such emergencies during peak seasons have long been commonplace for him, but today's situation is particularly tricky - Qionghai's "high-end family customization tour" is the company's key project this month. The client is an executive of a listed company with sufficient budget but extremely demanding requirements. If not handled properly, not only will the tour fee not be recovered, it may also affect the company's reputation.
"Let Xiao Zhang calm down the customer first, then
