As a well-known "professional apology clerk" in the industry, her job is not to simply say "I'm sorry" - last week, she helped a programmer client apologize to a partner. She first analyzed the friend circle of the other party's project leader and found that the other party was a cat owner. She specially brought a customized apology souvenir in the shape of a cat's paw, and then used the logic of "needs alignment" to resolve the conflict. In the end, not only did the contract not be lost, but both parties were able to I added WeChat to keep in touch; yesterday I helped the college students apologize to the dormitory aunt. She did not let the students directly admit their mistakes. Instead, she chatted with the aunt for half an hour about "dormitory safety hazards" and then mentioned that "students are not sensible and pull the power strip randomly because they are afraid of inconvenient charging warmers in winter." This not only gave the aunt a step, but also helped the students solve their actual needs. Finally, the aunt took the initiative to help the students apply for dormitory charging sockets.
