At 7:15 in the morning, before the alarm clock on Lao Eyun's mobile phone went off, his work mobile phone placed on the bedside table vibrated first, and the words "Emergency Work Order-Special" jumped on the screen like a red flare, instantly piercing the silence of the bedroom. She sat up almost as a reflex, her hair still messy from sleep, and her fingertips had accurately moved across the screen to unlock it - she had been working in after-sales service management for eight years, from front-line customer service to human resources manager, and "speed" had long been engraved in her instincts.