Promoting service etiquette is intended to create a harmonious and relaxed social atmosphere. In view of this, "Etiquette: Service Etiquette" not only introduces the "beauty of form" of modern services such as appearance grooming, dress code, polite language, and environmental optimization, but also emphasizes the "beauty of connotation" of modern services such as professional ethics and service awareness. In short, when teaching service etiquette, the author advocates the consistency of appearance and appearance; paying attention to both the "beauty of form" and the "beauty of connotation". The knowledge points introduced are relatively comprehensive, and the main characteristics of its content are authoritative, normative, informative, timely and skillful.
Reader comments
The service etiquette mentioned in this book is very practical. For example, I have two children and am usually very busy at work, so I hire a cleaner to do a lot of my housework. At this time, the etiquette of service staff is very important, making people feel reassured and comfortable. Moreover, nowadays society has a fine division of labor and everyone needs to serve each other, so service etiquette is indeed worthy of attention. This book is very practical. I think it can not only help people in the service industry, but also allow us ordinary people to better understand and apply service etiquette.
The service etiquette mentioned in this book is very practical. For example, I have two children and am usually very busy at work, so I hire a cleaner to do a lot of my housework. At this time, the etiquette of service staff is very important, making people feel reassured and comfortable. Moreover, nowadays society has a fine division of labor and everyone needs to serve each other, so service etiquette is indeed worthy of attention. This book is very practical. I think it can not only help people in the service industry, but also allow us ordinary people to better understand and apply service etiquette.