Hotel*********

This book is very practical! For mothers like me who have just given birth to a child, it can be used when taking their children to travel and stay in hotels. Some of the psychological aspects of service and management mentioned in the book reminded me of a friend of mine who runs a hotel. They are really attentive in management and service. Moreover, the structure of this book is also very novel, guided by questions. It feels like chatting with friends and is easy to understand. I especially like a sentence in the book: "Customer satisfaction is our greatest pursuit." This sentence really makes sense. I believe this book will be of great help to the service and management of the hotel industry.