The Future of Banking and Financial Services: How to Seize Opportunities and Address Disruptive Innovation and Challenges

The current economic climate is a perfect storm for the banking industry, with business failures, technological revolutions, increased financial constraints, rigidity stifling the ability to be flexible, changing consumer behavior, and market-driven products commoditizing. The authors provide a critical understanding of the impact of the current economic crisis and the industrial revolution on financial services, new trends in the industry, and how banks can leverage their assets to gain meaningful market share opportunities. This book explores the future of banking in a market where the rules have fundamentally changed, and provides top-level advice on transforming financial services organizations by finding the right balance between short-term needs and the need for long-term change. This balancing act is "ambidexterity innovation," which requires focusing on two strategic initiatives: performance and innovation. The former focuses on improving productivity, while the latter requires the use of digital technology to innovate to solve problems and create breakthrough opportunities.