Real sales is a pleasant chat process! Talk about customers' wishes, talk about customers' concerns, talk about how to fulfill customers' wishes, and talk about how to take away customers' worries. Let customers reveal their true intentions without knowing it, have a heart-to-heart talk with you, be convinced by you, and close the deal quickly.
The author gives you practical and easy-to-learn sales skills:
12 cutting-edge topics: chatting with customers to express feelings and win their trust
6 ways to ask questions: Discover the "pain points" and demand points of customer purchases
30 answer points: Discuss the selling points of the product and meet the needs of customers
21 psychological tools: strengthen customers' determination to buy and win the deal
Based on the practical skills of global sales masters and sales elites from all walks of life, this book combines classic cases with operational methods and helps you quickly master the core content of the book through practical exercises.
Reader comments
This is a skill book that people in modern society need to improve very much - "Sales is about Chatting". It tells how a salesman can talk about the needs of customers in chat and successfully achieve his sales goals. But in fact, the skill of chatting is something that everyone needs. It is actually a skill of persuading and being persuaded, which can be extended to one of the branches of the art of talking. No matter what we do, people are always social animals and need to communicate and chat. Some of the talking skills and templates in the book are good materials for everyone in society. Being able to chat can reduce embarrassment and be more understanding, which makes our society more civilized and friendly.
Just imagine, in what atmosphere are we, as customers, more likely to have the desire to consume? Obviously, a light and relaxed conversation atmosphere without strong purpose has an extremely important impact on the purchase completion rate. This is also the reason why some people can become gold medal salesmen. They are good at creating this kind of relaxing environment for customers that makes people happy. The author conducted in-depth research and comprehensive interpretation of this phenomenon, and also gave tips and methods from different angles, striving to allow every salesperson to unconsciously capture the hearts of customers, thereby increasing the sales rate. For sales professionals, this book is more like a textbook, with case analysis and detailed guidance for salespeople to have better professional qualities.
This is a book that is highly recommended for sales friends, because being able to chat is a skill they must learn. This book starts with 12 cutting-edge topics to talk about feelings and needs with customers, then eliminate their worries, meet their expectations, and finally achieve your sales goals. The real sales described in the article is a pleasant chat process. Sales do not take the initiative to promote their own products, but guide customers to express their needs, and then sales naturally launch their own products. This seemingly passive but actually active process is all completed in chat. Overall, this book is very readable.
Sometimes sales novices will be very confused as to why as soon as I communicate with someone, that person leaves immediately and is not even willing to listen to me. As long as they know that I am a salesperson, they don't want to talk to me. If they can't even talk to me, let alone introduce the product to the customer. Therefore, the most important thing in sales is to be able to speak, which of course includes saying things that customers like to hear, such as praise, encouragement, guidance, and also saying things that make people believe, so that you can win the hearts of customers.
There are also skills to being in sales. This is a guide to sales skills and communication skills. By sharing actual sales experiences and cases, the author teaches readers how to improve sales capabilities through effective communication and communication skills. The book discusses various aspects and techniques in the sales process, including building relationships, understanding needs, handling objections, etc. For readers who work in or are interested in sales, this book provides practical guidance and inspiration.
Sales requires chatting, and the sales process is a chatting process. During the chatting process, we clearly express our own demands and the demands of the other party, and clarify what we need. How to alleviate customers' worries, fulfill their wishes, and allow customers to express their intentions inadvertently and have a heart-to-heart relationship with me. The author has given us simple and easy-to-learn sales techniques, so that we can become sales experts and strengthen our customers' determination to buy.
This book is really practical! It made me understand that sales is not just about selling products, but also about building good relationships with customers. The cases and techniques in the book are very close to life, especially the content about chatting, which taught me a lot of communication skills with others. I think this book is not only helpful for salespeople, but also very inspiring for our daily interpersonal interactions. I will recommend it to other mothers and let's learn and make progress together!
Know sales, be able to speak, stand from the perspective of consumers, and promote products casually. Worth a look.
This is a skill book that people in modern society need to improve very much - "Sales is about Chatting". It tells how a salesman can talk about the needs of customers in chat and successfully achieve his sales goals. But in fact, the skill of chatting is something that everyone needs. It is actually a skill of persuading and being persuaded, which can be extended to one of the branches of the art of talking. No matter what we do, people are always social animals and need to communicate and chat. Some of the talking skills and templates in the book are good materials for everyone in society. Being able to chat can reduce embarrassment and be more understanding, which makes our society more civilized and friendly.
Just imagine, in what atmosphere are we, as customers, more likely to have the desire to consume? Obviously, a light and relaxed conversation atmosphere without strong purpose has an extremely important impact on the purchase completion rate. This is also the reason why some people can become gold medal salesmen. They are good at creating this kind of relaxing environment for customers that makes people happy. The author conducted in-depth research and comprehensive interpretation of this phenomenon, and also gave tips and methods from different angles, striving to allow every salesperson to unconsciously capture the hearts of customers, thereby increasing the sales rate. For sales professionals, this book is more like a textbook, with case analysis and detailed guidance for salespeople to have better professional qualities.
This is a book that is highly recommended for sales friends, because being able to chat is a skill they must learn. This book starts with 12 cutting-edge topics to talk about feelings and needs with customers, then eliminate their worries, meet their expectations, and finally achieve your sales goals. The real sales described in the article is a pleasant chat process. Sales do not take the initiative to promote their own products, but guide customers to express their needs, and then sales naturally launch their own products. This seemingly passive but actually active process is all completed in chat. Overall, this book is very readable.
Sometimes sales novices will be very confused as to why as soon as I communicate with someone, that person leaves immediately and is not even willing to listen to me. As long as they know that I am a salesperson, they don't want to talk to me. If they can't even talk to me, let alone introduce the product to the customer. Therefore, the most important thing in sales is to be able to speak, which of course includes saying things that customers like to hear, such as praise, encouragement, guidance, and also saying things that make people believe, so that you can win the hearts of customers.
There are also skills to being in sales. This is a guide to sales skills and communication skills. By sharing actual sales experiences and cases, the author teaches readers how to improve sales capabilities through effective communication and communication skills. The book discusses various aspects and techniques in the sales process, including building relationships, understanding needs, handling objections, etc. For readers who work in or are interested in sales, this book provides practical guidance and inspiration.
Sales requires chatting, and the sales process is a chatting process. During the chatting process, we clearly express our own demands and the demands of the other party, and clarify what we need. How to alleviate customers' worries, fulfill their wishes, and allow customers to express their intentions inadvertently and have a heart-to-heart relationship with me. The author has given us simple and easy-to-learn sales techniques, so that we can become sales experts and strengthen our customers' determination to buy.
This book is really practical! It made me understand that sales is not just about selling products, but also about building good relationships with customers. The cases and techniques in the book are very close to life, especially the content about chatting, which taught me a lot of communication skills with others. I think this book is not only helpful for salespeople, but also very inspiring for our daily interpersonal interactions. I will recommend it to other mothers and let's learn and make progress together!
Know sales, be able to speak, stand from the perspective of consumers, and promote products casually. Worth a look.