For Customers*************

The content of this book is very practical, especially for business managers. The concept of "customer-centricity" mentioned in the book resonates deeply with me. I also believe that only by truly thinking about customers can a company develop in the long term. Moreover, this book has a clear structure and easy-to-understand language, making it easy to understand and master. I will recommend this book to other friends so that they can also benefit from it.