When negotiating with a customer, the customer is absent-minded; when meeting with an employee, the employee is drowsy; when asking a friend to pay back money, the friend makes excuses; when you ask your child to play less video games, the child just ignores it... When you encounter the above situation, are you stamping your feet in a hurry, or refusing to say a word?
Now you don't have to worry about these things anymore. Based on the pyramid principle, this book summarizes two principles that smart people must grasp when communicating. They are: clarify the purpose of communication, that is, the effect and goal you hope to achieve through communication; let communication always be carried out in a safe and comfortable atmosphere, that is, let the other party communicate with you sincerely and without pressure.
At the same time, this book also provides many effective talking, listening, and action skills, and helps you master these communication skills quickly through rich dialogue situations and vivid cases.
Reader comments
This book is really practical! It provides many communication skills and is explained through rich cases, making it easy to understand. I especially like the content about creating a safe and comfortable communication atmosphere, which is very helpful for someone like me who is not very good at talking. The author's writing style is also very concise and clear. It feels like chatting with a friend, very cordial. All in all, I think this is a book worth reading.
This book is really practical! It provides many communication skills and is explained through rich cases, making it easy to understand. I especially like the content about creating a safe and comfortable communication atmosphere, which is very helpful for someone like me who is not very good at talking. The author's writing style is also very concise and clear. It feels like chatting with a friend, very cordial. All in all, I think this is a book worth reading.