Hi! This is Walmart! Sunset Principle: At Walmart, we should strictly abide by the sunset principle. In this busy place, everyone's work is interrelated. It is our standard to complete the tasks of the day, that is, to be completed before sunset. Exceed customer expectations: As Walmart employees, we know that just thanking customers for visiting our stores is not enough - we expect to do our best to express our gratitude with various meticulous services! We believe this will be the key to attracting customers to come back to our stores again and again. The Three-Meter Smile Principle: One of Wal-Mart's secrets in serving customers is the "Three-Meter Smile Principle". It was passed down by Mr. Sam Walton, the founder of Wal-Mart Stores Co., Ltd. Whenever he visits the store, he encourages employees to join him in making a pledge to customers: "I hope you can guarantee that every time you meet a customer within three meters, you will look into his eyes and say hello to him, and at the same time ask what you can do for him." Tiantian Fair Price: This is what we have been doing - working hard to dig out more benefits for customers and transfer it to customers. At Walmart, you never have to wait for price drops to get the most out of your money!
Reader comments
The author Zhao Fanyu's analysis of Wal-Mart is very thorough, allowing people to gain an in-depth understanding of the rise of this retail giant. Sam Walton's entrepreneurial spirit and business acumen also left a deep impression. This reminds me of the book "Haidilao You Can't Learn", which is somewhat similar to "Wal-Mart Retailing". They both convey the essence of management and service by telling the stories of successful companies. In addition, Sam Walton's business philosophy also reminds me of the protagonists in "The Autobiography of Franklin". They all focus on frugality and diligence. These qualities are very important for success. All in all, this is a great book worth reading!
The author Zhao Fanyu's analysis of Wal-Mart is very thorough, allowing people to gain an in-depth understanding of the rise of this retail giant. Sam Walton's entrepreneurial spirit and business acumen also left a deep impression. This reminds me of the book "Haidilao You Can't Learn", which is somewhat similar to "Wal-Mart Retailing". They both convey the essence of management and service by telling the stories of successful companies. In addition, Sam Walton's business philosophy also reminds me of the protagonists in "The Autobiography of Franklin". They all focus on frugality and diligence. These qualities are very important for success. All in all, this is a great book worth reading!