From the grassroots waiter to the general manager of the hotel, he has rich practical experience and unique operational experience in hotel service and management. The cases selected in this series are all those that I have experienced or that are often encountered by catering and hotel companies. They embody the principles of "practical, practical, practical, practical" and are highly operable and practical. Hotel managers, department managers and waiters can use them flexibly in actual work.
Reader comments
Yes, but some examples are not very suitable for employees below the supervisor, such as giving gifts, flowers or cakes on birthdays, which is not realistic, because most restaurants and hotels, below the supervisor, do not have the right to give things, let alone flowers and cakes, these should be high-end stars Only high-end hotels have them. Even some restaurants don't give them longevity noodles. This was the case in a restaurant I worked at before. The customer was very angry at the time. Because it was the old man's birthday, he ordered a bowl of noodles with eggs and paid extra [cover face] [cover face] [cover face]. He hasn't been there since.
A masterpiece! Everyone with a brain in the world should learn something from it.
Yes, but some examples are not very suitable for employees below the supervisor, such as giving gifts, flowers or cakes on birthdays, which is not realistic, because most restaurants and hotels, below the supervisor, do not have the right to give things, let alone flowers and cakes, these should be high-end stars Only high-end hotels have them. Even some restaurants don't give them longevity noodles. This was the case in a restaurant I worked at before. The customer was very angry at the time. Because it was the old man's birthday, he ordered a bowl of noodles with eggs and paid extra [cover face] [cover face] [cover face]. He hasn't been there since.
A masterpiece! Everyone with a brain in the world should learn something from it.
Not bad, very helpful
Benefited a lot, I like it very much